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Contact Course Hero Customer Service

How to Reach a Person at Course Hero

Verified Contact Information

Toll-Free Number:

  • 1-866-634-9397
Call Now
Send Message

Accounting/ Billing:

billing@coursehero.com

Customer Service:

support@coursehero.com

Legal:

dmca@learneo.com
DMCA Inquiries
privacy@learneo.com
Privacy Inquiries

Course Hero Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Course Hero Phone Number
1 (866) 634-9397
Average Hold Time
Less than 1 minute
Average Calls duration
25 seconds
Most Popular Course Hero Email Address
support@coursehero.com
Course Hero Live Agent Availability
23% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Course Hero Customer Service?

Most Popular Number:

(866) 634-9397
Total calls: 3 608 Issues resolved: 61 Last call: Feb 5, 2026

The corporate address of Course Hero is located at 2000 Seaport Blvd., Floor 3, Redwood City, CA 94063, United States. You can send your correspondence to this address attached with the issues you are facing with Course Hero and have it resolved. Alternatively, you can also email Course Hero customer support at support@coursehero.com.

You can contact the Course Hero for a refund by submitting the request form which is available on the official website of the platform. Navigate to the “Contact Us” section of the website, which can be found at the bottom of the page. Once you are on the page, select “Payments & Refunds”, where you can find the option for “Refund Information”.

Click on it and you will find the refund request form - fill out all the required information including your account details and reason for refund. Alternatively, you can directly email Course Hero's customer support at support@coursehero.com and explain your situation, including all the required information for a refund request.

The Course Hero customer service phone number is 1-866-634-9397. Rest assured that Course Hero's customer service is available round the clock, 24 hours a day and 7 days a week, so you can contact them at any time that is convenient for you. Whether you have questions, or concerns, or need assistance with their services, Course Hero’s dedicated customer support team is always there to help you.

PissedConsumer Club

Contact Information

Course Hero Website:

Course Hero Help Center:

Corporate Office Address:

Learneo, Inc.
2261 Market St., Ste 10569
San Francisco, California 94114
United States

Summary of Course Hero Customer Service Calls

3.6K TOTAL
CALLS
00:22 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Course Hero?

Refund Question:

  • “Refunds”
  • “Refund”
  • “I want a refund because I was charged an absurd amount, 220 dollars when I payed for a subscribtion of 11 dollars.”

Payments and Charges Question:

  • “To inquire about credit since I couldn't find the button to put on hold until my next classes started. Paid and they got taken away before even able to use.”
  • “Inquiring about credit since last month I never used before it expired, I couldn’t find the button as in the past to temporarily suspend until my next semester of classes started but still got charged and my credit never rolled over.”
  • “Stop charging of a card”

Account Question:

  • “Can’t unlock”
  • “I am unable to unlock the assessment files. It seems I need to get premium which I already paid yesterday around $250 . Moreover, I also want to change my subscription.”
  • “Bc it took 143$ out of my account”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancellation request”
  • “Cancel suscriptions”

Request for Information Question:

  • “I need to talk to some one”
  • “Question ab money”
  • “Need to speech with an agent about my membership”

Product/ Service Question:

  • “Issue with vpn”
  • “I'm unable to access your website”
  • “Accidental purchase”

Website/ Application Question:

  • “Trouble with website”
  • “Not able to register in the website”
  • “Site down?”

Staff Question:

  • “I need to speak to customers service”
  • “I would like to file a claim against this service”
  • “Customer service”

Cards Question:

  • “Took money off my card”
  • “I need to pay cash, i do not have credit card or any of the app”
  • “It keeps charging my card even if I don't have a account”

Return/ Replace Question:

  • “Change membership”
  • “Return payment”
  • “Olan change”

Shipping and Delivery Question:

  • “Information about packages”
  • “Can't get the help i needs i have already paid my account please someone tell me what going on.”
  • “I didn't get my questions this month”

Employment Question:

  • “Revert back for q and a expert job”
  • “Add my university jobs on the platform”

Other Question:

  • “Document”
  • “Documemts”
  • “Tefund”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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